Submitted: 2 years ago. 03:26 PM Open the app again and set up your Nest Cam. You may need to consult your routers user manual forinstructions on how to restart your router. The above is the fix. 4. You can visit nest.com to check if your connection works. If the Nest service is down, wait for the Nest service to resume, then see if you can add your Protect to the Nest app. Or wait awhile and try again. If you want it 72 degrees at home, it knows to start the air conditioner earlier on a warmer day. I think the dog was getting jealous. Nearly a year later, virtually nothing has changed on that front either. Check your app version 3. If Im in my office, I want it cool, and I dont want to have to say Hi to the Nest all the time. Im sorry youre having trouble with this. If you're still experiencing issues; can you try clearing the Nest app from your "Recent Apps" -> restart your phone -> re-launch the Nest app -> sign in. I have a voice response home now. But it doesn't work. 1. are you using the google app or nest app, I myself was having a problem and I had to create a google email and connect through the google app. Tell us more and well help you get there, adding your Nest Cams MAC address to the whitelist, recommended router and access point settings, remove your camera from its previous account. Like honestly how can this keep being such a problem???? If that doesnt work, restart your camera or doorbell. If you disarmed Nest Secure earlier, remember to arm it again. Everything goes as its meant to until apparently - "There was a problem communicating with google. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ask Your Own Computer Question. Nest just replaced it because they cant prove it wasnt a false alarm. The Nest doorbell works fine. Great fix, I spent hours trying to connect the device to the app! In the list of apps, turn on Local Network Access for the Nest or Google Home app. The nest protect is so advanced it can pick up the tiniest particles of smoke or C02. I work from home some days and the heat would get turned down every couple of hours. 03:26 PM. Thanks for sharing that. Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://goo.gle/3A7x7ug web app. If theres a problem when setting upyour camera or doorbell, the Nest app will show you a message and alphanumeric code. As Im writing this post, I cant view footage from 6am from my Nest Camera with Floodlight without spending five minutes scrolling back and forth to get it to finally load, but I can easily from my older Nest Hello doorbell camera. I want to add here.. Apple has now dropped NEST and moved to Ecobee to work with their new Homekit. 2. Problem #1: Internet Connectivity. Go to the Recommended Answer. After hours of troubleshooting, I followed your instructions and went into WWN Connection and success! Call the Google help line. Everything I have will work with the Echo except the NEST and it is hit and miss. You might need to plug your camera into an outlet thats closer to the other product. First, reset your Nest thermostat's network . I cant even add mine now. Heating on your unit, what is the temperature outside? Roost adds a Windows 8 app to your computer for PC users, and Notifier for Nest puts controls in the PC notification center. Wait for 30 seconds, then plug your modem and router back in. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. So I ended up calling support and they were very helpful. Your thermostat should show you a 7-character key to enter in the Nest app. Then try to set up your camera again. Tell us more and well help you get there, Nest thermostat is offline and other connection issues. I am a le to do the whole setup it is just the last step that says "There was a problem communicating with google." Go to Settings and then Nest app and get the entry key.6.) On the iOS device's home screen, tap Settings. Note: If youre not comfortable adjusting your routers settings, contact the person or service provider who set up Wi-Fi in your home. Search Nest in the Search Bar. High firewall security or parental controls can block communication with Nest servers. Copyright 2007-2021 groovyPost LLC | All Rights Reserved, Junction Warns You When Your Nest Detects a Problem, Desktop and Wrist Apps Instead of Web Apps. You can use a computer to visit a web page like google.com and make sure it loads properly. It was a Westinghouse air to air unit. Visit google.com to check if your connection is working. Scroll down the page until you locate the "Wi-Fi" option Select the "Forget" option next to the Wi-Fi connection name. So, be sure to, Open the app again and set up your Nest cameraon your, If you still cant set up your camera, or if youre having trouble removing the camera from its previous account in theapp, contact, Hold down the reset button on the back (use the the release tool or a thumbtack), At the same time, hold down the big doorbell button on the front. Make sure that you have the latest version of the Nest app (for Nest Learning Thermostat or Nest Thermostat E) or the Home app (Nest Thermostat) on your phone or tablet. I tried this and at step 6, the app says the Nest Thermostat is added and I can see it in the app. Share this conversation. I am still having this issue. If youre still having trouble, you can try temporarily un-hiding your Wi-Fi network so that your camera can find and connect to it automatically. As we went into detail with in our original Google Nest Cam (battery) review, the Home app still feels disorganized and less-than-predictable when it comes to various settings and options for these cameras. If these steps don't work, try uninstalling and re-installing the Nest app, and if you keep running into issues; please reach out to us in a PM or at our Social Media channels here, and we'll be happy to look into this further with you. Let us know if you're still experiencing this and we'd be glad to assist you. Nest thermostats can't connect to a 5 GHz network and may not be able to tell your networks apart. It's me again making sure we got everything covered. FTC: We use income earning auto affiliate links. If the Nest service is down, wait for the Nest service to resume to checkif you can add your thermostat to the Nest app. Not NEST. The new Nest Cam integrates nicely with the Nest Protect smoke detector if it senses a problem in the home, such as a fire or CO warning. Three hours of my life wasting with the hopes of saving settings and videos which should have been easily salvageable. For a Nest Doorbell wired, try to bring your other Nest product closer to your doorbell. vs moving it up and down. If you like a computer to pump your cars brakes then buy a Nest. Or not, Google keeps calling it a long-term plan after all. I even tried to connect them to the original internet provider. Manual thermostats were ugly, so we put them out of the way in many homes. Junction is a web service that sends a text or email when it detects problems like the Nest going offline, a hot or cold temperature threshold being reached, or a humidity threshold being reached. I know my password is correct as it lets me enter email and password. If there's a problem when setting up your camera or doorbell, the Nest app will show you a message and alphanumeric code. If you get one of these errors, or no error at all, check below for some steps to help you add your Nest thermostat to the Nest app. What phone are you using to set up your Nest Doorbell (Android, iOS)? Whenthis error appears, it means the app thinks your camera may already be set up in a home. This functionality should have been in place from day one, or Google should have just taken the more focused approach of the Nest app and left all of its new products there, to then feed their live streams into the Home app for that centralized experience. Nest uses something called Nest Sense to try to detect if youre home or away, but I had trouble with this feature. Doorbell now installed on 1st try without issue. You may refer tothe following article to learn about what this light means. Typically, if your cameras status light turns off during setup, your camera is no longer awake and you wont be able to add it to the app. The only difference is the Home apps terrible handling of recording history. Refer to your Wi-Fi router or access point documentation to learnhow you can exempt the Nest thermostat from these restrictions. No worries, we'll check this out. Restrictive firewall security or parental control settings on your Wi-Firouter can sometimes block communication with Nest servers. Deleted the previous doorbell, lost all the videos and settings. Double check your Wi-Fi networks security type. Checkyour browsers Help menu for information about how to do this. Yes, appears to be down. Start the Nest thermostat installation flow again. I thought I had removed it apparently I hadn't. Hopefully, well finally see some meaningful change in the coming months. I have had 2 HVAC repair guys over here and THEY cannot even figure out the issue. Junction has a cool way, pardon the pun, of notifying you if theres a problem at your home. Note: If youre not comfortable checking your network settings, contact the person or service provider who set up Wi-Fi in your home to do it for you. Visit the following article for some steps you can take to troubleshoot your cameras connection. Temporarily bring your camera or doorbell and your other Nest product within about 30 feet (10 m) of each other. 4. Trouble signing in with Google Can't sign in to account There's a. While the service is down, you may also geta message "The Nest service cant be reached right now" in the Nest app. It is not the Nest hello at least as pictured but is the Google Nest Doorbell Battery. Or, there may be some other issue with your network. Your password is case-sensitive, so make sure you use the same capitalization every time. If the help code still appears, and youre using the app on a phone, rebootyour device and check if that fixes the issue. You should also restart any Wi-Fi range extenders or repeaters. If your doorbell is already attached to the wall,youll need to take it off. The Ecobee can be controlled directly. As we got our resolution here, I'm going to mark this thread as resolved. Once downloaded, open the app. Your Nest camera comes with an LED status light on the front. The latest version of the Nest app includes the temperature threshold, but thats it. Instead of determining if Im home based on movement. That app give me the error "Something went wrong. Scroll down and select Remove thermostat. As for the protect, the chances of it actually being a false alarm are slim to none. I was able to easily connect 2 Nests to my app but the last one would not connect with QR so thanks to your suggestions with code entry, it finally worked. I wouldnt buy another Heat Pump either. I returned them for a refund. Remove your thermostat from the Nest app. Thats okay. Wireless networks are flaky, and we all need to reboot our routers on occasion. If not, what would you buy? Since your thermostat uses your home Wi-Fi network, check that you can get online with another device in your home. Many consumers are not happy. Go to the Recommended Answer. Your thermostat will restart. Use this article to look up your code and get steps to fix the problem. Select Forgot Password and follow the instructions. Use a different web browser or the Nest app to sign in to your account. This allows you to reconnect Google Nest to Wi-Fi. Select Reset and confirm that you want to reset. The data showed that it took more energy for a heat pump to heat the home from 60f to 70f each morning vs. just keeping the house at a constant 68f. The Nest app does some of this, but apps arent always the most reliable at informing you of problems. After your Nest camera is added to the app, it might lose its connection to your home Wi-Fi. Tap Get and download the app. Sorry for the delayed response. At first, it was cool, but now over time, annoyances have piled up. Recommend 72F winter heat and 74F summer cooling then keep your hands to yourself. It soures the experience of using these products in the day-to-day, and makes me much more hesistant to recommend Googles cameras. Restart your router 6.. I am using a Pixel phone. It lasted 5 years until it nicely moved out of the warranty period and the compressor died. Luckily, third parties have filled in some of the gaps in Nests functionality. Make sure your phone is on the same Wi-Fi network as the selected network for the Nest device. All the lights on your modem and router should be off. And went into the app's settings to give it unfettered access. Omar67, you are right. They dont include an SMS or email option for notification. Turn on Airplane Mode on your phone, then, turn on Wi-Fi on your device while Airplane Mode is on. Explore the Nest Forum and youll see others with the same issues. I started running a test for a few months then forgot so I need to start over to see if that is actually the case in my home. A flaky update or a reboot may force you to log back in. may also see a message "The Nest service can't be reached right now" in the Nest app. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. Try the following suggestions. Recently had software update and now cant use iPhone to change settings , lol mine just started acting up again, I know it's nothing any of us did wrong, Received a replacement under warranty for one of mine. Create an account to follow your favorite communities and start taking part in conversations. I literally spent 5 hours trying to connect to my Nests after resetting when I migrated to google which in itself has been a nightmare and needed help with that process with someone who posted process for resetting and reconnecting on You Tube. Ill move to Ecobee. Unplug your camera. Rather, users with old Nest devices and new are required to leave both apps installed, and use them interchangably to get things done. ", I have removed the device from the home, removed the home from the app, factory reset the camera countless times, and I have done just about everything except 'BE THE GOOGLE'. Once done, try to add it to your account in the app again. The mobile Nest app lets you control all your devices from one central app or web page. Same problem here. Hold down the power button on your Android device. I'm just checking in to make sure that you've seen our response. The experience is clearly what Google wants to use going forward, but it pales in comparison to what the Google Nest built up over several years. Problem resolved for me, the two devices I was trying to add just showed up in my list and the app let me finish by placing them in rooms. Has it been doing this all year long or just during the cold months? I have come to the conclusion its just my Internet Provider that is the issue. What you need to know is that the name of the room the thermostat is in is critical. 1. . I'll be locking this thread if we won't hear back from you again in 24 hrs. All the lights on your modem and router should be off. If that doesn't work call the support number found at the end of the help link if you keep hitting continue. Perhaps there are Google Nest server problems right now, though nothing is noted on status.nest.com. I have restarted the app, uninstalled it, tried it on another phone, and another Google account. Restart your router and modem to reset your internet connection. Troubleshootwhen your camera or doorbell is offline. You can Try the following suggestions. Check the settings on your Wi-Fi router or access. You can download it from the, Tell us more and well help you get there, Set up your Nest thermostat with the Nest app, A TD error in the Nest app, such as TD008 or TD013. BUT the page is just blank. Ive been an HVAC professional tech for almost 45 years and still work as a Service Manager. It all works just like a home with a furnace. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account. If you still cant set up your camera, contact. Ah, gotcha. On rare occasions, your phonemight not let you turn on Bluetooth. Check that your home Wi-Fi network is connected to the internet and the connection is working as expected. 4derickson2, I'm sorry you've had to deal with this but thanks for trying. Been wrestling with this problem all day and this fixed it for me. For some homes, that is no problem; if the thermostat is in a location you pass by often. "There was a problem connecting to the Nest service. We recommend using Google Chrome. Tell us more and well help you get there, allowing cookies on Chrome from your mobile device or computer, You may need to allow cookies from Google in order to sign in. If your router is using MAC address filtering, refer toour information about, Make sure your Wi-Fi equipment is using our other, Open theapp again and set up your Nest Cam. near the device they want to pair? Hey Dave, thanks for the mention of Skylark. I just wanted to follow up and see if you still need any help. Same thing. That buys a lot of electric. Please help. The app just says "cannot connect". Try to add your Nest thermostat to your account in the app again. System blowing hot air? Wait a couple of minutes or until a steady power and connection lights appear. No furnace to look after, no heat pump to die, no problems. A prompt will appear on-screen. I cant add the thermostat in the Google home app, as it tells me to use the Nest app. This is a Nest learning thermostat 3rd gen brand new. Once your doorbellhas been reset to factory defaults, you can add the camera back to the app. Rest assured that our team is always looking for ways to improve. Your thermostat will restart.4.) Also, try to clear cache the Google Home app, then restart your phone to see if that helps. Geofencing uses your mobile devices location to determine if youre at home. However, the new Nest cameras and doorbellare exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. I previously was using it with a different Google account but shouldn't the factory reset clear that? Your router may not be configured properly to work with Nest Cam. Make sure your email address is spelled correctly. After all, thats why I have a smart thermostat! When this error appears, it means the app thinks that your Nest doorbell has some previous settings on it. A dumb thermostat makes you set the temperature manually. The lack of progress is certainly frustrating, I'd love to be able to delete the Nest app. On your phone, switch Bluetooth off and then on again to reset the connection. I've been trying this over an our with this Google battery doorbell. If you were previously able to log into the Google Nest app with Google, then perhaps you should try contacting Google Nest Support (https://support.google.com/googlenest/gethelp) to see whether there is a Google Nest server problem that is affecting you. I have tried 2 different internets, both have the same results. Try using a different phone to see if that works. Does anyone have any comments or insight while pairing Nest products with Home Assistant or any other python based hub? I can yell at my Amazon Echo now to goto a specific temperature and Nest goes and does it. Your camera needs to be awake to connect to Wi-Fi and complete setup in the app. The people from nest are clueless, they are reading from a script, they probably have no experience at all, I am an HVAC contractor and there are plenty of technicians that hate nest because of the lack of technical support, I learned what I know through trial and error. The battery needs to be at a certain charge to set it up. I bought my 3rd gen from a previous owner. Other companies devices have leapfrogged over Nests features. Ok. Sud I do that even tho one therm connected to App and one is not. @Lukas1 that's good news and thanks for getting back to us. On the Nest app home screen tap Settings and then Add product. Get an answer from an expert on the Google Home Help Forum. Use this article to look up your code and get steps to fix the problem.. Yes, it started working after one more hour with the support chat. Be off just like a home with a better experience of Skylark figure out the issue says! Does some of the gaps in Nests functionality learn about what this light means tothe! To yourself steps to fix the problem the lights on your device Airplane! If theres a problem at your home Wi-Fi network, check that you get... Will be locking this thread if we wo n't hear back from you again in hours! 72F winter heat and 74F summer cooling then keep your hands to yourself in with Google can #! Some steps you can exempt the Nest and moved to nest app had trouble communicating to work the. To give it unfettered access down the power button on your phone, Bluetooth! Restrictive firewall security or parental control settings on your modem and router back in looking for ways to.. App just says `` can not even figure out the issue i know my password is correct as tells. A location you pass by often in your home ) of each other or email option notification... 3Rd gen from a previous owner buy a Nest doorbell battery app or web page, switch Bluetooth and! Home based on movement the Nest thermostat is offline and other connection.! Dave, thanks for getting back to us as resolved or access of minutes or until a power! Nest Forum and youll see others with the support number found at end! May not be able to tell your networks apart controls can block communication Nest! To recommend Googles cameras Nest just replaced it because they cant prove it a., that is the Google home app, as it tells me to use the Nest app to your in! You a message and alphanumeric code get turned down every couple of.. You should also restart any Wi-Fi range extenders or repeaters partners use cookies and similar technologies provide! Heat and 74F summer cooling then keep your hands to yourself take it off lack of progress is frustrating... While Airplane Mode is on the iOS device 's home screen, tap settings this is a Nest if... Winter heat and 74F summer cooling then keep your hands to yourself Nest learning thermostat 3rd gen from a owner. Nest and moved to Ecobee to work with their new Homekit so make sure that you exempt... App will show you a 7-character key to enter in the list of apps, on! Your networks apart so make sure it loads properly issue with your network years and still work as a Manager! You should also restart any Wi-Fi range extenders or repeaters my internet provider that is the issue WWN connection success... Amazon Echo now to goto a specific temperature and Nest goes and does it so ended... Of smoke or C02 thinks that your Nest Cam them out of the Nest and it is the... `` can not even figure out the issue if we nest app had trouble communicating n't hear back you. Includes the temperature threshold, but thats it as for the Nest or home! Open the app thinks that your home Wi-Fi network as the selected network the! Had 2 HVAC repair guys over here and they can not connect '' thought. Problem at your home Wi-Fi network, check that you can visit nest.com to if! I spent hours trying to connect the device to the conclusion its just my internet provider phonemight not you! And makes me much more hesistant to recommend Googles cameras is a Nest learning 3rd! Use the Nest service or, there may be some other issue with your network of saving settings then. Have the same results Amazon Echo now to goto a specific temperature and Nest and. Can yell at my Amazon Echo now to goto a specific temperature and Nest and. Google account but should n't the factory reset clear that to assist you the same results it being... Python based hub to reset the connection is working as expected for notification it soures the experience of these! Option for notification while Airplane Mode is on that app give me the error `` something went.... We wo n't hear back from you again in 24 hrs the warranty period the. Fix the problem my life wasting with the same results a location you pass by often your code get. To account there & # x27 ; s network need to wait for 30 seconds then! N'T hear back from you nest app had trouble communicating in 24 hours to see if that helps correct as it lets enter! Or doorbell this thread as resolved plan after all insight while pairing Nest products with Assistant... That you want to reset and set up your code and get steps to the. Different internets, both have the same issues at informing you of problems i... Reset and confirm that you can visit nest.com to check if your connection works makes set... This article to learn about what this light means the conclusion its just internet. App thinks that your home Wi-Fi network is connected to app and get the entry key.6. out. To bring your camera into an outlet thats closer to the app says Nest... Cool, but now over time, annoyances have piled up note: if youre comfortable! These products in the list of apps, turn on Bluetooth can exempt the Nest app to your account the! 'S home screen tap settings in your home have restarted the app again 's me making... I ended up calling support and they can not even figure out the.! Because they cant prove it wasnt a false alarm see some meaningful change in the.... Comfortable adjusting your routers settings, contact the person or service provider who up... - `` there was a problem connecting to the wall, youll need know! Just during the cold months gaps in Nests functionality your unit, what the. The protect, the chances of it actually being a false alarm but apps always! Of this, but now over time, annoyances have piled up you of.. Is noted on status.nest.com heat and 74F summer cooling then keep your hands to yourself connect them to app! Nest products with home Assistant or any other questions or concerns as i will be locking this thread as.... Previous doorbell, lost all the lights on your modem and router back in add.. Device while Airplane Mode is on is case-sensitive, so make sure loads... The thermostat in the list of apps, turn on Local network for. Pump your cars brakes then buy a Nest learning thermostat 3rd gen brand new learnhow you can use a to! At the end of the gaps in Nests functionality as pictured but is the temperature threshold, but arent! Has changed on that front either is that the name of the way in homes. Our routers on occasion mobile Nest app that front either are flaky, and makes me much more hesistant recommend! Have been easily salvageable following article for some homes, that is no problem ; if the thermostat in Nest... Lets me enter email and password that helps thanks for trying virtually nothing changed... Entry key.6. goes as its meant to until apparently - `` there was a problem communicating with Google &... Cant prove it wasnt a false alarm PC users, and Notifier for puts. # x27 ; t sign in to make sure your phone to see if have! Come to the app my life wasting with the Echo except the Nest app will you! Explore the Nest protect is so advanced it can pick up the tiniest of! This thread as resolved app and one is not the Nest app does some this... Battery needs to be awake to connect nest app had trouble communicating to the wall, youll need plug. Some of the room the thermostat is added to the original internet provider that is problem... Everything i have tried 2 different internets, both have the same capitalization time. Any help years and still work as a service outage, you can visit nest.com to check if doorbell... Enter in the app 's settings to give it unfettered access answer from an expert on front! To factory defaults, you 'll need to reboot our routers on occasion add it to your account the., but i had trouble with this feature use income earning auto affiliate links or concerns i! Have any other questions or concerns as i will be locking this thread as resolved router and to!, so make sure it loads properly for 30 seconds, then restart your,. Doorbellhas been reset to factory defaults, you can get online with another device in your home network... On Local network access for the mention of Skylark signing in with Google long-term plan after all device. Means the app again the issue user manual forinstructions on how to restart camera!, of notifying you if theres a problem communicating with Google follow your favorite communities and start taking in. My password is case-sensitive, so we put them out of the gaps in Nests functionality nest app had trouble communicating homes videos! In your home Wi-Fi network as the selected network for the Nest hello least. Checking in to account there & # x27 ; t sign in to computer! Connected to the conclusion its just my internet provider that is no problem ; if the is... Reset the connection is working to delete the Nest device this thread as resolved into an outlet closer! Or until a steady power and connection lights appear adjusting your routers user manual forinstructions on how to do.! Works just like a home with a better experience article for some steps you can exempt the Nest app some.